Controls at organization scale
Enterprise
The Enterprise tier adds the controls large organizations actually get blocked on: identity, data governance, isolation, and contractual guarantees. The API surface is identical — these are platform-level controls, not API forks.
Identity and access
- SAML / OIDC SSO with enforced session policies
- SCIM provisioning — joiners, movers, leavers sync from your IdP
- Role-based access: owner, admin, developer, auditor (read-only, audit log included)
- Per-project key policies — mandatory expiry, scope ceilings, IP allowlists
Data governance
- Region pinning per project (US, EU, IN at launch) with no cross-region replication
- Configurable retention windows for traces and files, down to 24 hours
- Customer-managed encryption keys (CMEK) via your KMS
- Zero training on customer data — contractual, not just policy
- Export-everything APIs: graph, traces, audit log, on demand
Isolation and scale
Enterprise projects run on dedicated compute pools — no shared GPU residency with other tenants — with custom rate limits and reserved deep-run concurrency. Self-hosting (see /docs/self-hosting) is the further step when even dedicated pools are not enough.
Support and guarantees
| item | commitment |
|---|---|
| Uptime SLA | 99.95% monthly on the API, with service credits |
| Support | 24/7 with a named engineer; 1-hour P1 response |
| Compliance | SOC 2 Type II and ISO 27001 reports under NDA; DPA and SCCs standard |
| Roadmap | Quarterly review with the product team |